Shipping policy

 

Shipping  

I understand shipping can be the cause of abandoning your cart on our site. We do our best to give you the best shipping rates to save you money on all ends. We use USPS Priority Mail & First Class Shipping Service to make sure you receive your baking tools at a timely manner.  

WE OFFER FREE FIRST CLASS PACKAGE SHIPPING WITH TRACKING  NO INSURANCE on orders over $65.00
There will be NO EXCEPTIONS. Ownership of packages turned over to USPS transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. INSURANCE is available to add to any order, and is recommended for any order you can't afford to lose.

We are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control and we recommend that you select USPS Priority or Express shipping service. Insurance is to protect against loss or damage during shipping. If you choose not to buy insurance and your purchase is lost or damaged by USPS, we cannot provide a refund. All purchases are shipped by USPS and insured through USPS.

SHIPPING FEES ARE NOT REFUNDABLE: Please make sure all addresses are correct before placing your order, we will not refund shipping fees for wrong address on your part or returned shipments. We will not refund shipping fees on returns initiated by the customer.

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Delayed or lost items 

• Unfortunately, we cannot guarantee how the postal service handles your package once we deliver it to them.

• It was all a dream shop is not responsible for delayed or lost items. Please contact the carrier (USPS, UPS) with the tracking number sent in your shipping confirmation email. 

In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH USPS.


 WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT!
 WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES REGARDLESS OF SHIPPING SERVICE SELECTED, IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS YOU ARE RESPONSIBLE FOR CONTACTING YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.

WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS! ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL!



• How soon will I receive my package?

  • All orders will be shipped out of our Los Angeles warehouse within 1-2 business days.
  • Once you receive your confirmation email, you can track your shipment via the tracking number on the email provided.